Refund Policy

This Refund Policy applies to any paid products or services offered by Rinsearestore ("we", "us", "our") at https://rinsearestore.world. We are committed to fair and transparent practices in accordance with the New Zealand Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

1. Free Content

The majority of content currently available on this Website is provided free of charge for informational and educational purposes. No purchase is required to access this content, and accordingly no refund policy applies to it.

2. Paid Products and Services

Where Rinsearestore offers paid digital products, downloadable materials, or services in the future, the following terms will apply unless stated otherwise at the point of purchase.

2.1 Digital Products

Due to the nature of digital content (which can be accessed immediately upon purchase), we generally do not offer refunds on digital downloads once access has been granted or the file has been downloaded, except where required by law.

We will, however, consider refund requests on a case-by-case basis where:

• The product was materially different from its description at the time of purchase
• A technical fault prevented access to the purchased content and we were unable to resolve it within a reasonable timeframe
• The purchase was made in error and access has not yet been granted

2.2 Services

Where we provide a service (such as a consultation or programme), refund eligibility will depend on the stage of delivery. If a service has not yet commenced, a full refund will generally be available upon written request. Partial refunds may apply for services partially delivered, at our reasonable discretion.

3. Your Rights Under New Zealand Law

Under the Consumer Guarantees Act 1993, consumers in New Zealand have the right to a remedy (repair, replacement, or refund) where a product or service fails to meet a consumer guarantee. These statutory rights are not limited by this policy. If a product or service we supply does not meet the applicable consumer guarantees, you are entitled to a remedy regardless of any other terms stated here.

Under the Fair Trading Act 1986, we are prohibited from engaging in misleading or deceptive conduct. All descriptions of our products and services are accurate to the best of our knowledge.

4. EU Consumer Rights

Consumers located in the European Union may have additional rights under EU Directive 2011/83/EU (Consumer Rights Directive), including a 14-day right of withdrawal for certain purchases made at a distance. Where applicable, this right will be communicated to you at the point of purchase. Exceptions apply for digital content where delivery has begun with your prior express consent.

5. How to Request a Refund

To request a refund, please contact us with the following information:

• Your full name and email address used for the purchase
• The product or service purchased and the date of purchase
• The reason for your refund request
• Any supporting information (e.g., order confirmation, description of the issue)

We will acknowledge your request within 2 business days and aim to resolve it within 10 business days.

6. Refund Processing

Where a refund is approved, it will be processed to the original payment method used at the time of purchase. Processing times may vary depending on your financial institution but are typically 3–7 business days from the date of approval.

7. Contact Us

For any questions or to submit a refund request, please contact us: